Terms & Conditions
Terms of Service
Last Updated: 2026
Welcome to DRIVIX.
These Terms of Service govern the use of the DRIVIX website, mobile application, and all services provided by DRIVIX. By booking any service through our website or application, you acknowledge that you have read, understood, and agreed to these Terms.
1. General
DRIVIX provides vehicle pickup, transportation, and vehicle management services throughout Jerusalem and the surrounding areas, including Annual Vehicle Inspection (Test), DRIVIX Care, garage transportation, vehicle pickup and return, and additional services that may be offered through the website or application.
DRIVIX reserves the right to modify, add, suspend, or discontinue any service at its sole discretion.
2. Service Area
DRIVIX currently operates throughout Jerusalem and the surrounding region, including Mevaseret Zion, Gush Etzion, Efrat, Har Adar, Abu Gosh, Beit Shemesh, and nearby communities.
The Company may expand or modify its service area at any time.
3. Booking
Bookings may be placed through the DRIVIX website or mobile application.
A booking is considered confirmed only after receiving an official confirmation from DRIVIX.
DRIVIX reserves the right to refuse or cancel any booking due to operational limitations, inaccurate information, service availability, or any reasonable circumstance.
4. Payments
Payment for the selected service is collected in advance.
If additional issues are discovered during the execution of the service that require repairs, maintenance, replacement parts, or any additional work, no work will begin without the customer's prior approval.
The customer will receive a full explanation together with a price quotation before any additional work is performed.
5. DRIVIX Care
DRIVIX Care is a complete vehicle management service that includes vehicle pickup, transportation to the customer's preferred garage or one of DRIVIX's partner garages, coordination with the garage, obtaining repair estimates, annual inspection management, and vehicle return.
The DRIVIX Care service fee does not include the cost of repairs, labor, replacement parts, or maintenance unless explicitly stated otherwise.
Garage invoices may be paid directly by the customer or through DRIVIX, depending on the payment method selected.
6. Cancellation Policy
If a customer cancels a confirmed booking after a DRIVIX driver has already departed to perform the service, 50% of the total service fee will be refunded.
The remaining amount covers operational costs, driver time, and resources allocated to the booking.
7. Customer Availability
The assigned driver will wait for a maximum of 25 minutes from the scheduled pickup time.
If the customer is unavailable after this period, DRIVIX reserves the right to cancel the service and apply the applicable cancellation policy.
In exceptional situations, customers may request a one-time postponement of their booking, subject to DRIVIX approval and operational availability.
8. Fuel
Customers are responsible for ensuring that the vehicle contains sufficient fuel to complete the requested service.
If refueling becomes necessary during the service, DRIVIX may refuel the vehicle on behalf of the customer. The customer will be charged only for the fuel cost, and the fuel receipt will be provided upon vehicle return.
9. Vehicle Condition
Before collecting the vehicle, DRIVIX will document its condition using photographs and digital records.
The customer will review and acknowledge the vehicle's condition before the service begins.
All documentation is securely stored within the DRIVIX platform for transparency and future reference.
10. Authorization
Before the vehicle is collected, the customer will sign an Authorization Form granting DRIVIX permission to drive, transport, inspect, deliver, and manage the vehicle as required to complete the requested service.
This authorization applies only to the services approved by the customer.
11. Failed Annual Inspection
If the vehicle does not pass the annual inspection, DRIVIX will immediately notify the customer and explain the inspection results.
No repairs or additional work will be performed without the customer's explicit approval.
Once approved and completed, DRIVIX may arrange a reinspection according to the Company's current pricing.
12. Personal Belongings
Customers are responsible for removing all personal belongings from the vehicle before collection, including cash, documents, laptops, mobile phones, jewelry, and any valuable items.
DRIVIX accepts no responsibility for personal belongings left inside the vehicle during the service.
13. Delays
While DRIVIX makes every effort to complete services on schedule, delays may occur due to traffic conditions, garages, licensing institutes, weather, or circumstances beyond the Company's control.
Customers will be informed promptly of any significant delays.
14. Liability
DRIVIX is committed to performing every service professionally and with reasonable care.
The Company is not responsible for pre-existing mechanical issues, normal wear and tear, hidden defects, or damages caused by third parties, including garages, inspection centers, or external service providers.
15. Intellectual Property
All intellectual property rights related to the DRIVIX website, application, platform, software, branding, trademarks, logos, graphics, and content belong exclusively to DRIVIX.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
16. Privacy
DRIVIX collects and processes customer information solely for the purpose of providing services, managing bookings, improving the platform, and complying with applicable legal requirements.
Customer information is handled in accordance with DRIVIX's Privacy Policy.
17. Changes to These Terms
DRIVIX reserves the right to update these Terms of Service at any time.
The latest published version on the website or mobile application shall always be the governing version.
18. Governing Law
These Terms shall be governed exclusively by the laws of the State of Israel.
Any dispute arising from the use of the website, application, or DRIVIX services shall be subject to the exclusive jurisdiction of the competent courts in the Jerusalem District.
19. Contact Us
For any questions regarding these Terms or our services, please contact DRIVIX through our website, mobile application, or the contact information published on our official platforms.