Page

Privacy Policy

Last Updated: 2026

At DRIVIX, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.

1. Information We Collect

When using DRIVIX services, we may collect the following information:

Full name
Phone number
Email address
Vehicle pickup and delivery addresses
Vehicle information
Booking details
Vehicle photos and documentation
Mileage records
Technical information related to the use of our website or application
Information provided when contacting customer support

2. How We Use Your Information

Your information may be used to:

Process and manage bookings
Coordinate vehicle pickup and transportation
Provide DRIVIX Care services
Communicate with customers
Send real-time service updates
Improve our services and user experience
Prevent fraud and unauthorized use
Comply with legal and regulatory obligations

3. Information Sharing

DRIVIX does not sell or rent customers' personal information.

Information may be shared with trusted third parties only when necessary to provide the requested service, including:

Partner garages
Vehicle inspection centers
Service providers
Payment processing providers
Cloud hosting providers
Government authorities when legally required

Information is shared only to the extent necessary to complete the requested service.

4. Data Security

DRIVIX uses appropriate technical and organizational security measures to protect personal information against unauthorized access, misuse, alteration, or loss.

While we take reasonable precautions, no electronic system can guarantee complete security.

5. Vehicle Documentation

DRIVIX may photograph and document the condition of the vehicle before collection, during the service, and upon its return.

This documentation is used to ensure transparency, protect all parties, and resolve disputes when necessary.

6. Location Information

During the service, DRIVIX may use vehicle location information to monitor service progress, provide real-time updates, and improve operational efficiency.

7. Cookies

Our website and application may use cookies and similar technologies to:

Improve user experience
Remember user preferences
Enhance platform security
Analyze website usage
Improve performance

Users may disable cookies through their browser settings; however, doing so may affect certain website features.

8. Data Retention

DRIVIX retains personal information only for as long as necessary to provide services, comply with legal obligations, protect the Company's rights, or resolve disputes.

9. Your Rights

Subject to applicable laws, users may request to:

Access their personal information
Correct inaccurate information
Request deletion of personal data where legally permitted
Receive additional information regarding the processing of their data

10. Third-Party Services

The website or application may contain links to or integrate services provided by third parties.

DRIVIX is not responsible for the privacy practices or policies of those third parties.

11. Changes to This Privacy Policy

DRIVIX reserves the right to update this Privacy Policy at any time.

The latest version published on our website or mobile application shall always apply.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact DRIVIX through our website, mobile application, or our official contact channels.